Roadside Assistance for Control Insurance Solutions

Project Overview

Control Insurance Solutions is an Australian national provider of motor vehicle accident support services, specializing in delivering insurance and fleet claim-related services to clients in the insurance and fleet industries. The company manages an extensive network of service and logistics providers across Australia.

The Challenge

The company needed a comprehensive roadside assistance program to offer prompt and reliable support for roadside emergencies, available 24/7. This required integrating multiple service providers, collecting real-time location data from drivers in distress, and coordinating rapid response teams—all while providing a seamless customer experience during stressful situations.

Our Solution

Banksia Global developed a comprehensive roadside assistance application that included:

• An Angular-based mobile app that collects driver information, including user data and precise geolocation, and transmits it securely to the central system
• Integration capabilities with multiple partner systems and service providers
• A robust backend system for receiving, processing, and distributing assistance requests
• Real-time notification system to alert relevant service providers and keep customers informed throughout the assistance process

Results and Benefits

The implementation of this application has delivered significant advantages for Control Insurance Solutions and its customers:

• Dramatically faster response times for customers experiencing roadside emergencies
• Improved user satisfaction through intuitive design, quick load times, personalized features, and seamless navigation
• Enhanced ability for fast processing and distribution of critical information to service providers
• Seamless coordination with the extensive network of service providers
• Greater system scalability to accommodate business growth and peak demand periods
• Comprehensive data collection for future service optimization and reporting

Technologies Used

• InterSystems IRIS Data Platform
• RESTful APIs
• Angular
• Cloud infrastructure
• Geolocation services